Dispatch Center: using the dispatch board

Drag cards across the four columns, open an order to see smart recommendations, and dispatch manually, automatically, or by tender.

The Dispatch Center is the dispatcher’s cockpit: the left side is the four-column board (Pending dispatch · Dispatched awaiting confirm · In transit · Exceptions), the right side slides open with the order detail, smart recommendations, and tender status.

The four columns#

• Pending dispatch: orders ready for a truck. Click a card to open the drawer, or drag it to the next column to start assigning.
• Dispatched · awaiting confirm: pre-assigned or dispatched, waiting for the driver/carrier to accept. A card stuck here too long turns into a confirm-timeout exception.
• In transit: the truck is moving (picked up / in transit / out for delivery).
• Exceptions: anything that needs a human — rejections, breakdowns, late warnings, address errors. Dragging a card here opens the report-exception dialog.

Three ways to dispatch#

1. Manual: pick a recommendation → Pre-assign (locks the order and the truck, McLeod-style) → Confirm dispatch (notifies the driver). The lock stops anyone from double-assigning the same order.
2. Auto: one click — the system takes the top recommendation and dispatches. If auto dispatch fails, it falls back to manual so you never lose the order.
3. Tender: send the load to several carriers — sequential (one by one, N minutes each) or blast (all at once, first to accept wins). Track who accepted/declined, the price and the time, then award and dispatch.