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Driver App: accept jobs, check in, and close POD

Last updated 2026-10-15

Swipe to accept a dispatch, check in at the four stops (arrive/load/arrive/unload), capture signature POD, and report exceptions — all offline-capable.

The Driver App is the driver's mobile workspace: My tasks (pending acceptance + in progress), task detail with the four checkpoints, POD capture, HOS punch, dispatch messages, exception reporting, and voice announcements. Everything is designed for one-handed use in the truck: big buttons, single column, minimal typing.

Step 1: Accept the job#

Open More → My tasks (or wait for the voice announcement "New assignment…"). Pending jobs sit on top. Swipe right to accept, swipe left to decline — the same big buttons below the card work too. Declining asks for confirmation so you don't do it by accident. When a new dispatch arrives, the phone announces it (T8) even before you open the app.

Step 2: The four checkpoints#

  1. Arrived at loading point — tap when you pull into the pickup site. GPS + timestamp are stamped automatically.
  2. Loading complete — tap after the freight is on the truck.
  3. Arrived at delivery point — tap at the consignee.
  4. Unloading complete — tap after unloading; the POD screen opens next.
Check-in stamps are immutable audit records. If there is no signal, the check-in is saved on the phone and synced automatically when you are back online — the queued count shows on the task list.

Step 3: POD (proof of delivery)#

After "Unloading complete", the POD popup opens: add photos of the signed paperwork, type the recipient's name, and have the recipient sign with a finger on the signature pad — signature is required. If anything was damaged or short, tick the damage checkbox and describe it; that automatically starts a claim draft on the dispatcher side.

Step 4: Exceptions and HOS#

Report issue (in More, first item) offers seven one-tap types: vehicle breakdown, traffic accident, customer cancelled, wrong address, cargo damage/loss, running late, and other. GPS is attached automatically; a photo or voice-dictated note is optional — no typing required. HOS (More → Hours of service) is the FMCSA four-state punch: off duty / sleeper / driving / on duty, with remaining-hours bars for the 11-hour driving limit, the 14-hour window, and your cycle limit. The 14-hour window counts down in real time once your shift starts — meals, loading and short breaks do not pause it. Your cycle limit is 60 hours / 7 days or 70 hours / 8 days depending on your carrier, and a continuous rest of 34 hours or more resets it in full. Under 2 hours remaining, the phone warns you by voice (W2).