FAQ
FAQ
Answers to the questions we hear most.
I can’t sign in. What should I check?
Checklist for failed sign-ins: credentials, account status, and device limits.
How do I reset my password?
Use the reset link on the sign-in page, or ask your admin for help.
How do I switch the app language?
Docklify supports English, Chinese, Spanish, Portuguese, French, and Japanese.
How do I switch between organizations?
Use the organization switcher if you are a member of more than one tenant.
“Device limit reached” — what does it mean?
Each user may use one desktop and one mobile device. Remove an old device to free a slot.
Received quantity doesn’t match the ASN / PO — what should I do?
Record the actual quantity and condition during receiving; discrepancies are tracked for follow-up.
Putaway suggests no location / I can’t find a good location
Search the location list, check zone rules, or pick an alternate location.
System inventory doesn’t match what’s on the shelf
Don’t adjust by hand — run a cycle count and investigate before posting an adjustment.
My label won’t print / the barcode label is missing the barcode
Check the Print Center queue, the printer’s online status, and reprint failed jobs.
An OMS order is stuck and not moving forward
Check the order status, holds, inventory allocation, and task exceptions.
Can I edit or cancel an OMS order after it’s placed?
It depends on how far the order has progressed — early orders can be edited, later ones need support.
I don’t understand a charge on my 3PL invoice
Open the invoice, check the charge lines and billing units, then dispute with your invoice number ready.
Mobile scanning isn’t working / the scanner won’t read the barcode
Check camera permission, lighting, and focus — or type the code manually.
Does the mobile app work offline?
The mobile app needs a network connection — scans, lookups, and submissions all go to the server.
Device Hub can’t reach the printer / printer shows offline
Check that Device Hub is running, the printer is powered and connected, and review the heartbeat status.
Which browser should I use?
Use the latest Chrome on desktop; on iPhone, use cloud printing since Safari can’t talk to printers directly.
How do I export data? (orders, inventory, reports)
Export is a separate permission — if you don’t see the export button, ask your admin.
How do I contact support?
Use “Report issue” in the app’s More menu — include screenshots and the document number.
How do I add a new employee account?
Tenant admins invite staff by email from the Admin app, then assign a role and operation skills.
The page looks broken or blank after an update
This is almost always a cached old version — hard-refresh, or clear the site data on mobile.