How do I contact support?
Last updated 2026-10-13
Use “Report issue” in the app’s More menu — include screenshots and the document number.
The fastest way to get help is “Report issue” in the app’s More menu (called “问题上报” in Chinese). It sends your report with context about what you were doing, so support can reproduce the problem.
- Describe what you were trying to do and what went wrong, in one or two sentences.
- Attach a screenshot and the relevant document number (order, receipt, LPN, or invoice).
- Note the time it happened — that helps support find the right logs.
For billing questions, include the invoice number and the specific charge line. For account or access issues, contact your tenant admin first — they can fix most of them immediately.