I can’t sign in. What should I check?

Checklist for failed sign-ins: credentials, account status, and device limits.

Most sign-in failures come from a wrong email/password, a deactivated account, or the device limit (one desktop plus one mobile device per user). Work through the steps below.

1. Re-enter your email and password carefully (watch for caps lock and auto-fill typos).
2. If you were invited recently, ask your admin to confirm your account is active and not deactivated.
3. If you see the device-limit warning page, you already have one desktop and one mobile signed in. Remove an old device there (tap twice to confirm) to free a slot.