FAQ
Help Center/FAQ/My label won’t print / the barcode label is missing the barcode

My label won’t print / the barcode label is missing the barcode

Last updated 2026-10-13

Check the Print Center queue, the printer’s online status, and reprint failed jobs.

Labels print through the Print Center queue: WMS submits a print job, and Device Hub on the warehouse PC picks it up and prints. A missing label almost always means the job failed or the printer is offline — both are visible in Print Center.

  1. Open Print Center → print queue and find your job. If it is failed, read the failure reason, fix the cause, then reprint it from the queue.
  2. Check the printer’s status in Print Center → print devices. If it shows offline, make sure Device Hub is running on the warehouse PC and the printer is powered on and connected.
  3. Pallet labels must show a real LPN barcode (CODE128), not just the LPN as text. If the barcode is missing from the label layout, contact support with the label template name.
A job stuck in “queued” for more than a few minutes usually means Device Hub lost its connection — see the Device Hub printer FAQ for the heartbeat check.