System inventory doesn’t match what’s on the shelf

Don’t adjust by hand — run a cycle count and investigate before posting an adjustment.

Inventory differences usually come from unfinished tasks (a pallet still in receiving, a pick not yet confirmed) rather than real loss. Check for open work first, then count.

1. Look up the product or location on mobile (search by LPN or location code) and check for pallets still in receiving or tasks in progress.
2. Run a cycle count on the location and enter the true on-hand quantity.
3. If the variance persists, request a recount; only post an adjustment after it is approved, with a clear reason.