Mobile scanning isn’t working / the scanner won’t read the barcode

Check camera permission, lighting, and focus — or type the code manually.

The mobile app scans with your phone camera. Almost all scan failures are permission, lighting, or focus problems — the code itself is rarely the issue.

1. Make sure the browser / app has camera permission (check your phone’s settings if the scan view is black).
2. Hold the phone steady, 15–30 cm from the label, in good light. Wrinkled or reflective labels scan poorly — flatten the label.
3. In a hurry? Every scan field also accepts manual entry — type the LPN or location code instead.