An OMS order is stuck and not moving forward

Check the order status, holds, inventory allocation, and task exceptions.

Orders usually get stuck for a reason the system is already telling you: a hold, missing inventory allocation, or a failed warehouse task. Open the order detail page and read the status and timeline first.

1. Check the order status: a hold (credit, address, fraud review) must be released before the order can proceed.
2. Check inventory allocation: if stock is short, the order waits for replenishment or a partial release decision.
3. Check the linked warehouse tasks for exceptions (red entries in the task timeline) and resolve or reassign them.