Received quantity doesn’t match the ASN / PO — what should I do?
Last updated 2026-10-13
Record the actual quantity and condition during receiving; discrepancies are tracked for follow-up.
Never force the received quantity to match the paperwork. Enter what you actually received — the system keeps the expected vs. actual difference as a discrepancy for review.
- In the receiving flow, enter the actual received quantity per line.
- Record the condition (good / damaged) and add a note or photo if goods are short or damaged.
- Review the discrepancy summary before completing the receipt, then let your supervisor follow up with the supplier or carrier.
Never edit the expected quantity on the ASN or PO to make the numbers match. Always record what you actually received — the discrepancy is the point.