Knowledge App: your tenant knowledge base

A private knowledge base per tenant: build categories, upload documents (auto-chunked and vectorized), full-text search, and Q&A with cited sources.

Knowledge App is the tenant-private knowledge base (the nine-grid app under your tenant). You build knowledge libraries and categories, upload documents, and then ask questions against them — every answer cites its source documents. It is how AI Rollie learns your company’s policies, playbooks, and SOPs.

Build the library: categories and documents#

• Create a knowledge base, then categories inside it (add a category from the Documents tab — or pick documents straight from the Documents center).
• Uploaded documents are chunked and vectorized automatically (PDF, Word, and plain text supported), with auto-extracted keywords and a generated summary.
• Per-document visibility (inherit / org / department / role): sensitive docs can be restricted to a department or role.

Search and ask#

• Full-text + semantic search across the library; answers quote the matched passages as sources.
• AI Rollie calls search_knowledge when you ask about policies/processes — answers are scoped to what you can see.
• Isolation: libraries are per tenant — another tenant never sees your knowledge, and visibility rules (department/role) filter every search.

Platform Knowledge (read-only)#

The "Platform Knowledge" tab shows public knowledge published by the platform (help docs, FAQs): read-only — your tenant can browse and search it, but cannot change or add to it. Tenant questions can draw on platform knowledge plus your own libraries together.