Admin Data Export and Account Closure

Download a complete copy of your data from Admin → Data & Account, follow an export in Recent Exports, and — only after exporting — walk the guarded steps for closing the account.

Admin → Data & Account holds two things that belong together. The first is everyday-useful: a full export that downloads a complete copy of your data — all records and files across all apps. The second is the Danger Zone at the bottom: closing the account. The page itself puts them in this order for a reason — export first, keep the copy safe, and only then think about closing. Read this whole article before touching the red section.

Step 1: Start a full data export#

1. Open Admin → Data & Account (/admin/data-export) and find the Export Data section at the top.
2. Click Export All Data.
3. A confirmation asks whether to start the full export and warns that large datasets may take a while. Confirm only if you really want a new export to start.
4. The new export appears in Recent Exports below, and the page refreshes on its own while an export is running — you do not need to reload to watch it move.

Starting an export does not change anything in your account — it only reads your data out into a copy. Run one whenever you want your own backup of everything, not only when you are thinking about closing: Admin → Data & Account → Export All Data is the whole routine.

Step 2: Follow the export, then download, cancel or retry#

• Recent Exports shows the latest exports with their creation time, status and progress. While an export is Pending or Running, the progress column shows a bar with a percentage and how many rows are out so far out of the total.
• Done means the copy is ready. Done with errors means the export finished but part of it ran into problems — download it and check what you got before relying on it.
• Failed means the export did not finish; Cancelled means someone stopped it. Neither gives you a complete copy.

• Download appears on Done and Done with errors rows — click it to get the export file.
• Cancel appears on Pending and Running rows — use it to stop an export you started by mistake, so it does not keep running.
• Retry appears on Failed rows — it starts a fresh export rather than resuming the broken one.

Before you close: what closing the account means#

• The Danger Zone’s own words on the page: export all data first, then permanently close your account. Take that order seriously — after closing starts, this page is no longer the place to get your data out.
• There is a 90-day retention period: while it runs, the account sits in a closing state and can still be restored from this page. After the retention period, the data is permanently deleted.
• Closing is an owner-level decision for the whole organization, not a personal setting — everyone in the company is affected, so make sure the decision is settled before you start the steps below.

Step 3: Start closing and pass the checks#

1. In the Danger Zone at the bottom of Admin → Data & Account, click Export & Close Account. The Danger Zone is only shown while the account is active.
2. A dialog opens and runs the closing checks first. Read what it lists: how many exports are still pending, whether there are unpaid bills, and how many owners the organization has.
3. If the checks do not pass, the dialog says to resolve the issues above first and does not let you continue — go fix those items (for example, wait for pending exports or settle unpaid bills) and start again.
4. If the checks pass, continue to the name-confirmation step.

Step 4: Type the organization name and confirm#

1. The dialog shows your organization name and asks you to type it to confirm. Type it exactly as shown — if the name does not match, the page stops you with a “name does not match” message.
2. Only when you are certain, click the red button: “I understand, close my account”. There is no extra undo button after this — the way back is the restore option described below, and only during the retention period.
3. The page confirms that the account is now closing. The Danger Zone disappears and a banner takes its place at the top of the page.

While the account is in the closing state, the banner on Admin → Data & Account says the data will be permanently deleted after the retention period, and it carries a Restore Account button. Restoring is the deliberate way back during those 90 days — after the retention period ends, there is nothing left to restore.

Docklify features used in this article#

• Full data export (all records and files across all apps, started after a confirmation) — Admin → Data & Account → Export Data (/admin/data-export)
• Recent Exports with progress, download, cancel and retry — Admin → Data & Account → Recent Exports (/admin/data-export)
• Account closing with pre-close checks (pending exports / unpaid bills / owners) — Admin → Data & Account → Danger Zone (/admin/data-export)
• Closing confirmation by typing the organization name — Admin → Data & Account → Danger Zone → Close Account (/admin/data-export)
• Restore Account while the account is in the closing state (90-day retention period) — Admin → Data & Account (/admin/data-export)