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Labor: Operators, Dashboard and Workforce Overview

Last updated 2026-10-22

See how the warehouse team is performing: output, hours and units per hour for every operator, measured against your labor standards — plus who is leading, who needs coaching, and what is happening right now.

Labor answers one question: how much work did each person get done, and how fast? As operators do their warehouse work — picking, receiving, moving and the rest — Labor collects their output and hours and turns them into UPH (units per hour) and an achievement % against the standard you set for each task type. It is not the place where employee records live, and it is not the clock-in system. People holds who a person is (employee file, job title, skills); Attend holds when they were here (clock in/out, leave, approvals); Labor holds how they performed while working. The three apps share the same people, but each answers a different question.

Who does what: Labor vs. People vs. Attend#

  • People — the employee master file: name, employee no., job title, skills and certificates, onboarding/offboarding checklists. Change who a person is here.
  • Attend — attendance: clock in and out, leave requests and approvals, who is absent today. Change when a person was here here.
  • Labor — performance: output, hours, UPH, achievement % against standard, and quality exceptions (errors and damage) per operator and task type. Nothing here is typed in by hand — it is built from the work itself.

Step 1: Read the Labor dashboard#

  1. Open Labor (/labor) — it lands on the dashboard (/labor/dashboard). Use the date picker at the top right to choose the day; everything on the page is for that day.
  2. Read the four KPI cards across the top: Avg UPH today, % of standard, Active now, and Quality exceptions.
  3. Below the cards sit the Leaderboard and Needs coaching tables (top 5 each), and at the bottom the Live activity feed. Click any operator name to open that person’s detail page.
  • Avg UPH today: the team’s average units per hour across all task types — the single speed number for the day.
  • % of standard: actual UPH divided by the standard UPH. 100% means the team is exactly on standard. The standards themselves are set in Labor → Standards, one per task type — a Docklify setup worth doing once, because every achievement number on these pages hangs on it.
  • Active now: how many operators have work in progress at this moment — your live headcount on the floor.
  • Quality exceptions: errors and damage recorded today. Speed is only half the story — this card is the other half.

Step 2: Use the leaderboard and the coaching list#

Both tables rank operators per task type, not just overall — someone can lead at picking and lag at receiving, and the tables show that honestly. The achievement tag is color-coded the same everywhere in Labor: green at 100% or more, yellow from 85%, orange from 70%, red below 70%. Praise from the leaderboard; coach from the other list — and before coaching anyone on speed, open their detail page and check the Quality tab, because fast-and-damaging is not fast.

The Live activity card at the bottom shows the floor as it happens: operator, task type and start time for the work currently in progress. Supervisors use it as the "who is doing what right now" glance — no refresh-hunting through task lists. This live feed is part of the Labor dashboard (Labor → Dashboard), and it only fills up once operators are actually working; a new warehouse will see "No labor data yet" until the first tasks run.

Step 3: Review every operator for a day#

  1. Open Labor → Operators (/labor/operators) and pick the date. One row per operator who worked that day.
  2. Read across: Output (total units done), Hours, UPH, Exceptions (errors recorded), and Task types (which kinds of work they did).
  3. Click an operator’s name to open the detail page (/labor/operators/:id) for the full picture.

Step 4: Open one operator in detail#

  • Efficiency tab: one card per task type, titled with the person’s UPH against the standard (e.g. "Picking — UPH 42 / 50"), a progress bar in the band color, and the raw numbers underneath: output, hours, number of work events, and the achievement % tag.
  • Daily trend table (on the same tab): one row per day with that day’s UPH and hours — the fastest way to see whether someone is improving, steady, or sliding.
  • Quality tab: one row per quality record — time, task type, error count, damage quantity and the note. This is the evidence behind the exception numbers elsewhere.
Set your standards before judging anyone: Labor → Standards lets you set the engineered UPH per task type, and achievement % is simply actual ÷ standard. No standard set means no achievement % — the pages show output and UPH only, which is the honest way to start.

Docklify features used in this article#

  • Labor dashboard: KPI cards, leaderboard, needs-coaching list and live activity — Labor → Dashboard (/labor/dashboard)
  • Operators list by day: output, hours, UPH, exceptions — Labor → Operators (/labor/operators)
  • Operator detail: efficiency vs. standard, daily trend and quality records — Labor → Operators → open an operator (/labor/operators/:id)
  • Labor standards: the engineered UPH behind every achievement % — Labor → Standards (/labor/standards)
  • Employee master file — People (employee records, job titles, skills)
  • Attendance: clock in/out, leave and approvals — Attend

Related topics

Labor: Hours Reconciliation — Clock Time vs Work Time

In Labor → Hours Reconciliation, check each person-day: time on the clock should be explained by approved work time and indirect time. Anything left over is listed for a supervisor to review — with the reason shown on the row.

Labor: Indirect Time — Training, Cleaning, Meetings and Other Non-Task Work

Not all paid time is task time. Record indirect time — training, cleaning, equipment maintenance, meetings, count support — by starting it in the WMS App and stopping it when done; a supervisor reviews each entry, and approved indirect time explains the day in Hours Reconciliation.

Labor: How Performance Numbers Are Worked Out

How Labor works out achievement and on-time rates: each kind of work is judged against its own due time with its own denominator, full records are counted with nothing cut off, and the dashboard shows how many days in a row someone has been below target.