LastMile pickups: sending a driver to collect parcels
Last updated 2026-10-14
Create LMP- pickup tasks (contact, address, counts, time window, hub), assign a driver, and mark picked up or failed.
A pickup task means "go to this address and bring the parcels back to our hub". Use it when a supplier has goods ready for collection, a customer wants a return picked up, or a store needs replenishing. Every task gets a number starting with LMP-.
Create a pickup in 3 steps#
- Fill in the basics: contact name, phone, pickup address (city, postal code), package count, pallet count, and handling unit — parcel (small parcel), pallet (full pallet), or bulky (oversized). Add the pickup time window and choose the hub (the sort center the goods come back to).
- Assign: pick a driver (required; you can also attach the task to a route). The status moves from pending to assigned.
- The driver works from the mobile app: tap "arrived" on arrival (a confirmation only, not a saved status), then mark picked_up when the goods are collected (the system stamps picked_up_at), or failed with a required reason such as "customer not home".
What if a pickup fails?#
A failed task is not dead: failed → assigned lets you re-dispatch it to another driver. Tasks in pending, assigned, or failed can also be cancelled outright (cancelled). Cancelling is done directly from the edit action — dispatch and completion use their own dedicated buttons.
Hub means the sort center / collection point — the building where picked-up parcels arrive before sorting. Set up hubs first under the hub master data (name, address, city, coordinates, operating hours).
Unlike deliveries, pickup tasks have no tracking-event timeline — status is only visible on the list. And "arrived" is never stored: if a driver taps it, nothing is written to the database.