Ask Rollie: the assistant on yardor.com
The chat bubble at the bottom right of yardor.com is Rollie, our AI assistant. Here is what it can help with, and how to reach a person instead.
Rollie is an AI assistant — not a person. It answers from Yardor’s published help materials, in English, 简体中文, or Español, following the language of the page you are on. You do not need an account to use it.
What Rollie can help with#
- How Yardor works and what the free plan covers
- How to find your warehouse in the directory and claim it
- How booking an appointment works, step by step
- What to do when a listing shows wrong information
Rollie answers general questions only. It cannot see any warehouse’s or carrier’s account data, bookings, or contact details, and it cannot book, change, or cancel appointments for you — for those, sign in and use the pages themselves.
Talk instead of typing — and attach screenshots or files#
On most phones and computers you can tap the microphone in the chat and simply talk: your words are typed into the box for you. Nothing is sent until you check the text and tap Send — in a noisy yard, read it back before sending.
Tap the paperclip to attach: a screenshot of what is on your screen (on desktop), an image from your photos, or a file — images (PNG, JPG, GIF, WebP), PDF, text or log files, office documents, or a ZIP, up to 10 MB each and 5 per message. Attachments appear in your message with a thumbnail or a file badge, and they stay with the conversation.
One honest limit: Rollie itself cannot view image contents yet. Attachments are saved with your conversation, and if you hand the chat to a specialist, they will see everything you attached.
When Rollie cannot answer: a specialist takes over#
If Rollie does not have a confirmed answer, it will say so plainly rather than guess. Tap “Have a specialist dig in” in the chat and confirm — the conversation is handed to the Yardor support team with its history, and replies keep appearing in the same chat window.
Yardor features used in this article#
- Rollie chat bubble (bottom right of every yardor.com page)
- “Have a specialist dig in” hand-over in the chat window
- Microphone button in the chat (voice input)
- Paperclip in the chat (screenshot, image, and file attachments)