Optimization Suggestions: Load Alerts, Off-Peak Options, Door Suggestions and Long-Dwell Flags

How to read the suggestion panel in your warehouse console: busy-day alerts, off-peak options, suggested doors, risk notes and long-dwell flags — and what the data notes underneath them mean.

The “Optimization suggestions” panel appears on your console overview and on the Appointments page. Everything in it is a suggestion worked out from your own booking data with fixed rules and statistics — nothing in the panel ever changes, moves or cancels a booking by itself. Acting on a suggestion always uses the buttons you already know.

Busy-day alerts (next 7 days)#

Each row is one of the next seven days with its expected utilization. A day at 85% or more is flagged as a busy day, with a plain suggestion such as “consider opening 1 more door” or “consider extending hours by about 2 hours” — opening doors and changing hours still happen on the usual pages; the panel only points. If a row says “estimated from booked volume only”, your facility does not yet have eight weeks of history, so the number is simply what is already booked against your opening hours — no trend is guessed. You can dismiss an alert; dismissing the same kind of alert again and again lowers how often it appears in the weekly summary.

Off-peak options and suggested doors#

On the Appointments page, each booking row in the suggestion layer has two buttons. “Off-peak options” lists freer slots on the same day and the days either side, emptiest first (and, when known, favouring slots that suit a carrier with a good on-time record). Picking one sends a proposal to the carrier through the normal propose flow — the carrier still confirms or declines as usual. “Suggested door” names one preferred door and one alternate, with a one-line reason. It is worked out from how well each door serves that job type and whether the door is busy at that time. A note under the suggestion may say the ranking does not yet include historical durations: that part switches on by itself once a door has handled that job type at least 30 times, and until then the suggestion simply uses the information that does exist.

Risk notes on bookings#

Some bookings carry a note about the carrier’s recent record with you. While your facility is still building history, the note is a plain statement of fact — for example “2 × no-shows in the last 90 days” — labelled as a fact-based heads-up. It is not a prediction and it triggers nothing. Once your facility has at least 200 completed bookings, bookings instead show a simple high / medium / low risk marker, and high-risk bookings get one extra confirmation reminder a day before, and again four hours before, their slot, so the carrier can confirm or propose a change in time.

Long-dwell flags#

A vehicle that has been on site more than twice as long as usual for its job type is flagged as a long dwell, so your team can take a look. The flag never contacts the driver or the carrier — any follow-up is yours to start. The line under the flag tells you which “usual” it was compared with: your facility’s own median once at least 50 completed visits of that job type are on record, or — while your facility is still collecting data — the network-wide median for that job type, labelled as such. If there is not enough data either way, the flag simply does not appear yet rather than guessing.

The weekly summary#

The bottom of the panel on the overview page sums the week up in a few lines: how many busy days are ahead and how many vehicles are flagged for long dwell. If your team keeps dismissing one kind of suggestion, the summary says its frequency has been lowered — the panel learns to bother you less, and the underlying suggestions are still there when you go looking.